Shipping and Delivery

SHIPPING AND DELIVERY

Shipping charges associated with your order will be billed per order, i.e. if you order more than one item, you will only pay shipping charges once.

However, Obvious Empathy - Unipessoal Lda. ("Obvious Empathy") reserves the right to split the delivery of the order, for example if a part of the order is delayed or not available. In case we do split the order, the customer will be notified of our intention by e-mail. For this purpose the e-mail address provided by the customer at the time of purchase will be used.

Delivery process

The process of sending orders will begin after confirmation of payment of the respective order.

Once the order is shipped, the customer will be notified via e-mail with the shipping number assigned and a link to track the order on the carrier's website.

The shipping information may take up to 24 hours from receipt of the shipping confirmation to be updated on the carrier's website without any liability to Obvious Empathy.

Products ordered on the Website will be shipped and delivered on business days, Monday through Friday.

We can only guarantee the successful delivery of an order if the shipping address of the products is correctly indicated by the User.

A delivery is considered made or a product is considered delivered when the delivery receipt is signed at the agreed address.

SHIPPING TIMES, DELIVERY AND SHIPPING COSTS

After your order is registered, your payment is confirmed and all items in your order are available, your order will be delivered by the carrier in a maximum period of 30 days but shall be delivered within the following deadlines:

Destination	Weight	Price	Delivery time (expected)*
Portugal Mainland	0-3kg	3,83€	2 to 5 business days
Portugal – Islands (Açores and Madeira)	500g-2kg	5,80€	2 to 5 business days
Spain	0-2kg	6,35€	3 to 5 business days
European Union	500g-1kg	10,00€	5 to 10 business days
Rest of the World (except USA)	500g-1kg	16,00€	10 to 15 business days

*This is the expected delivery time and does not include customs clearance time, if required.

If you do not receive your order within the estimated delivery time above, we ask for your understanding and that you email us at haura@hauracollection.pt.

The order will be shipped to the recipient and address indicated. The address given is the sole responsibility of the customer.

NOTE: In case it is returned, the costs of reshipment will be borne by the customer.

The above costs will be automatically updated upon completion of the order and do not include any import taxes that may be charged upon entry into the customer's country of destination.

For all shipments to countries within the European Union, prices include VAT. Orders shipped to countries outside the European Union or with different customs and tax policies than most European Union countries, may be subject to taxes, duties and fees levied in the destination country (Import Charges). The recipient of an international shipment may be subject to Import Charges at the time the shipment arrives to the country. The recipient may incur additional customs clearance charges. Obvious Empathy does not keep track of these charges nor is it able to make an estimate. Customs policies vary widely from country to country and the customer should contact their local customs office for more information. When customs clearance procedures are required, there may be a delay from the estimated shipping time.

IMPORTANT INFORMATION

All orders require a signature upon delivery. Obvious Empathy cannot change the delivery address of orders once those are dispatched. The above delivery times are indicative only, and do not take into account delays caused by problems with payment authorizations or customs clearance in the destination country.

ORDERS DELIVERY

The customer is requested, upon delivery of all shipments, to carefully inspect the box BEFORE signing the delivery document. All Obvious Empathy packages are sealed.

If for any reason the packaging appears tampered with, please sign the delivery document with reservations, or refuse delivery, which should be returned immediately to the same address indicated on the order box.

If you accept delivery of the order with reservations, or refuse delivery, please immediately complain to the carrier and contact Obvious Empathy at haura@hauracollection.pt.

Obvious Empathy will proceed to refund the amounts paid for the order and shipping as soon as it receives and completes the return process at its headquarters.

The order is deemed accepted if, after receiving the order, the Buyer does not return the order within 15 days.

NON-DELIVERED ORDERS ATTRIBUTABLE TO THE USER

If your order is not successfully delivered to your address due to any reason attributable to you under your commercial agreement with Obvious Empathy, you may be entitled to have your order returned to Obvious Empathy at your expense, including any import taxes that may be charged on re-entry into Portugal in the case of shipments to non-EU countries. These costs will be deducted from any eventual refund.

NON-DELIVERY ORDERS ATTRIBUTABLE TO OBVIOUS EMPATHY

If for any reason attributable to Obvious Empathy it is not possible to deliver the ordered items within 30 days of order confirmation, you will be offered a new delivery date. If this new date is not convenient for you for any reason, you may terminate the agreement without any charge or expense to you. You will be reimbursed for all amounts paid within 30 days of termination.

Obvious Empathy will not be liable for any failure, or delay in performance, of any shipping obligation due to a force majeure event, i.e. an event, act or omission beyond its reasonable control.

An incorrect or incomplete delivery address may result in the order being returned to Obvious Empathy and result in additional costs to the customer, therefore it is recommended that the customer always ensure that the delivery address given when registering the order is correct and complete.

Once the order has been registered it is not possible to change the indicated billing data. The delivery address cannot be changed by Obvious Empathy, however you can change your address by contacting our carrier and requesting a change. This request should be made as soon as possible (within the carrier's delivery times).