Privacy Policy

All personal information collected from you will be used to help make your visit to our site (“Website”) as productive and enjoyable as possible.

Ensuring the confidentiality of the personal data of our site users is important to Obvious Empathy – Unipessoal, Lda. (“Obvious Empathy”).

All personal information regarding members, subscribers, customers or visitors who use will be treated in accordance with the General Data Protection Regulation (“GDPR”) Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April.

Personal information collected may include your name, e-mail address, telephone and/or cell phone number, address, date of birth and/or others. Additionally, Obvious Empathy collects personal customer information which is shared with Facebook, Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”), in an effort to serve more relevant ads and improve our customer experience.

Thus, when you buy something from our shop, as part of the buying and selling process, we collect the personal information you give us, such as your name, address and e-mail address.

When you browse our online shop, we also automatically receive your computer's IP address (Internet Protocol Address, the identification of your device) in order to obtain information that helps us learn about your browser and operating system.

Email Marketing: With your permission, we may send you emails about our shop, new products and other updates.

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we understand that you agree to our collection and use of it for that specific reason only.

If we ask for personal information for a secondary reason, such as marketing, we will ask you directly for your consent or provide you with the opportunity to say no.

If, after providing us with your information, you change your mind, you may withdraw your consent at any time for us to contact you, for the ongoing data collection and use or disclosure of your information, by contacting us at the following email address:


Our website measures conversions using visitor action pixels from Facebook.

This allows the behaviour of website visitors to be tracked after they click on a Facebook ad to access this website. This allows an analysis of the effectiveness of Facebook ads for statistical and market research purposes and their future optimisation.

Thus, this website uses the so-called "Facebook Pixel" of the social network "Facebook" for the following purposes:

- Facebook customised target audiences (website)

The Facebook Pixel is used for remarketing purposes. This enables us to display interest-based advertisements to website users when they visit the social network "Facebook" or other websites that also use this tool. In this way, we seek to display advertisements that are of interest to you in order to make our website or offers more interesting.

- Facebook Conversion

We also use the Facebook pixel to ensure that our Facebook ads match the potential interest of users and are not irrelevant. With the help of Facebook Pixel, we can analyse the effectiveness of Facebook ads for statistical and market research purposes by looking at whether users were redirected to our website after clicking on a Facebook ad.

Due to the marketing tools used, your browser automatically establishes a direct connection with the Facebook server as soon as you accept the use of cookies that require your consent. Through the integration of the Facebook pixel, Facebook receives the information that you have accessed our website or clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can assign the visit to your account.

The data collected is anonymous to us as the operator of this website and we cannot use it to draw conclusions about the identities of our visitors. However, the data is stored and processed by Facebook, which may link to your Facebook profile and which may use the data for advertising purposes, as stipulated in Facebook's privacy policy. This will allow Facebook to display advertisements on Facebook and on third-party websites. We have no control over how this data is used.

Please see the Facebook privacy policy to find out more about protecting your privacy: .


In certain cases, we may disclose your personal data, to the extent necessary, to entities that provide services to us, in the context of home deliveries, repairs, support services and marketing actions or by legal requirement. We do not share, under any circumstances, your personal data with other companies or brands for other commercial purposes.

In general, the third party services used by us will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them from your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be used by these third party services.

In particular, please remember that certain suppliers may be located or have facilities that are located in jurisdictions other than ours. Thus, if you wish to proceed with a transaction involving the services of a third party service provider, your information may become subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located.

Once you leave our shop website or are redirected to a third party app or website, you will no longer be governed by this privacy policy or our website Terms and Conditions. may have links to other websites, which we believe may contain useful information / tools for our visitors. Our privacy policy does not apply to third party websites so if you visit another website from our site you should read their privacy policy.

We are not responsible for the privacy policy or content present in those sites.

By using this site, you represent that you are at least the age of majority in your state or province of residence and that you have given us consent to allow any of your underage dependents to use this site.

If you wish to access, correct, amend or delete any personal information we hold about you, you may do so by emailing us at

As a rule, the holder of personal data has the following rights with regard to data protection: right of access, right of rectification, right to erasure of data, right to restriction of processing, right of portability, right to object and right not to be subject to automated decisions.

Where you have given consent to certain processing of your personal data, you may withdraw it at any time.

To exercise any of these rights, you must do so by request to the following e-mail address:

The use of assumes the acceptance of this Privacy Agreement. Obvious Empathy reserves the right to change this agreement without notice. We therefore recommend that you consult our privacy policy regularly so that you are always up to date.